Support
We usually reply within two working days.
Email potionverse-support@v15hnu.dev. It helps to include your phone model, the game version (shown at the bottom of Settings) and, for a puzzle, the level number. You can also tap Settings → Contact support in the game.
Frequently asked questions
How do I play?
Tap a bottle to lift it, then tap another bottle to pour. Liquid pours onto the same colour or into an empty bottle, as long as there is room. A level is complete when every bottle holds a single colour.
I'm stuck. Is every level really solvable?
Yes. Every level is checked by a solver before it ships, and "par" is the proven minimum number of moves. Use Undo, Restart or a Hint (the first few are free), or add an extra flask for more room.
What do prisms, rune locks and frozen bottles do?
Prism bottles only admit the colours shown on their crystal; tap the gem to turn it. Rune-locked bottles open once you complete a potion of the rune's colour. Frozen bottles thaw after you seal the number of bottles shown on their pips.
Will I lose my progress if I change phones?
Progress is saved on your device. If Android backup is on, Android restores it on a new phone signed in to the same Google account. One-time purchases can always be restored from the shop with Restore purchases.
A purchase didn't arrive.
Open the shop and tap Restore purchases while online. If it still hasn't arrived, email us your Google Play order number (it starts with "GPA.") and we'll sort it out. For refunds, see Google Play's refund page.
Can I play without ads?
The one-time "Remove Ads" purchase removes ads between levels. Optional reward videos stay available, but only if you choose to watch them. The game also works fully offline.
How do I change my privacy choices?
In the EEA, UK and Switzerland, open Settings → Privacy choices. Everywhere, you can reset your advertising ID or opt out of ad personalisation in Android settings. See our privacy policy.
How do I delete my data?
Uninstalling the game deletes your progress from the device. To ask us to delete analytics data linked to your installation, email us and we'll guide you through it.
Accessibility options
Settings includes Colour-assist runes, which mark each liquid with a symbol, plus Reduced motion and separate music, sound and vibration toggles.